At Orbit FB, we are committed to ensuring your orders are delivered safely, promptly, and with the highest standards of care.
Processing Time:
Orders are typically processed within 1–3 business days. For bulk or special orders, additional handling time may be required.
Shipping Destinations:
We currently ship to the UK, Europe, and the Middle East. For inquiries about shipping to other regions, please contact our support team.
Shipping Methods & Carriers:
We work with a network of trusted logistics partners to ensure your products arrive in perfect condition. Shipping method and timeline will vary depending on the destination and order size.
Delivery Times:
Estimated delivery time will be provided upon order confirmation. Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our control.
Tracking:
Tracking details will be provided once your order has been dispatched. You can monitor your shipment status through the provided link.
🔁 Returns & Refunds
We take great pride in the quality of our products. If you experience an issue, we’re here to help.
Returns Eligibility:
Due to the perishable nature of food and beverage products, returns are generally not accepted unless the item is damaged, defective, or incorrect.
Damaged or Incorrect Orders:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number. We will arrange for a replacement or refund as appropriate.
Return Shipping Costs:
If a return is approved, Orbit FB will cover the cost of return shipping for defective or incorrect items only.
Refunds:
Approved refunds will be processed to the original payment method within 7–10 business days.
📩 Need Help?
If you have questions about your shipment or need assistance with a return, please don’t hesitate to contact our customer service team at info@orbitfb.co.uk or call +44 7402003693. We’re here to assist you every step of the way.